Horizon Technologies offers comprehensive voice solutions to enhance customer service and strengthen in-house team collaboration. With the most advanced technology and proven methods, we help you navigate voice communication challenges.
Our PBX setup services optimize your team's skills while minimizing budget and time constraints. One of the core features is auto attendant, which can conveniently optimize IVR trees. You can also experience unlimited IVRs, perfect queue management, real-time monitoring, advanced reporting tools, etc.
We also have IP PBX installation experts. This service enables you to replace the traditional PBX system and make calls through the internet, besides benefitting from other features like video conferencing and instant messaging. It helps you minimize cost as it works through the Internet Protocol and maintains a centralized system where internal and external calls are connected, leading towards smooth management, multi-location activity, and unlimited communication.
Retaining customers becomes easier with our latest call center setup services. Having multiple customizable options, we enable you to resolve every query instantly. Many of our clients have redefined their pre and after-sales support strategies with our call center services as they cover the essential elements like:
We empower you to redefine the communication system through VoIP solutions. The feature enables you to make calls through the internet that leads to cost-savings and flexibility.
We also offer the entire setup of Customer Relationship Management software. The software keeps track of your new and former leads, showcases consumer data at a glance, and generates notifications for reminders and updates.
Based on the core business needs, we provide professional advice on the best use of the software. The right way of utilizing the software’s features enhances productivity and consumer satisfaction.